Doug Whitfield

Minneapolis, MN, USA

I do A&R work for in Minnesota, Kentucky, DMV (DC, Maryland, Virgina), and North Carolina.

  • 2019-06-19T19:40:36Z via Web To: Public CC: Followers

    And, public posts are back!

    As some of you may remember, I occasionally listen to the Dharma Punx podcast. He talks about the need for friends a lot on the podcast. As I have mentioned, my main !biking partner is moving to California tomorrow. Not only does this leave me with no one to ride with, it has left me looking for human connection during a very difficult time.

    Sometimes, it is definitely "better" to cycle by myself, particularly since most people are not very good cyclists, but I am on the bike enough that it makes sense to ride with someone.

    Anyway, I am going to an #Ansible meetup tomorrow. Perhaps that will help some, although that means I won't be around to help with the cat stuff. I am sure I will come home to a mess.
  • 2019-06-10T14:05:05Z via Web To: Public CC: Followers

    Anybody ever used this?

    I've got someone who doesn't know much about Perl. I don't either, but I know how to google things. This seems reasonable, but I probably won't have time to dig into it today. I will try to update if I am able to find anything in my limited digging.

    If this were Linux, I would just run strace, and give that to the devs, but it is Windows. I've asked for process monitor output several times, as well as our custom tool (which would tell us if the perl command is even getting to the server, though the event viewer error suggests not).
    hmm. I notice it hasn't been updated since 2006.

    Doug Whitfield at 2019-06-10T14:11:09Z

  • 2019-06-07T14:21:19Z via Web To: Public CC: Followers

    Does the #libreoffice web integration work through #PHP or through #Apache? I don't see any .ini files that have libre in the name, although it could be swriter, I guess.
  • 2019-06-03T18:04:16Z via Web To: Public CC: Followers

    What’s the error you would see if your cert is expired? It doesn’t seem to be for this error:
  • 2019-06-03T15:49:20Z via Web To: Public CC: Followers

    If anybody in #TwinCites metro, #minnesota wants to go #cycling this weekend, we've got four checkpoints. One in the northloop, one at Minnehaha Dog Park, one at the top of the hill at Fort Snelling, and one in Eagan under an overpass on some "minimally maintained roads". 

    Let me know if you are interested in joining!
  • 2019-05-31T16:19:32Z via Web To: Public CC: Followers

    lol, I was about to post that I couldn't post public posts because I wasn't able to on my last two, but now I am. computers, right?

    McClane likes this.

  • 2019-05-17T01:00:10Z via Web To: Public CC: Followers

    I keep on getting told this isn't valid JSON. Can someone tell what I am doing?

            cat << EOF
      "client_id": "5cc312cee54277001312d232",
      "secret": "",
      "count": 500,
      "offset": 1

    #while $x = $total
    # test of function call in curl
    curl -X POST -H 'Content-Type: application/json' --data "(generate_post_data)"

    The actual error:
      "display_message": null,
      "error_code": "INVALID_BODY",
      "error_message": "body could not be parsed as JSON",
      "error_type": "INVALID_REQUEST",
      "request_id": "WnnobVglKsKqYmZ",
      "suggested_action": null

    McClane shared this.

    I figured this out, but now I am having problems with my while loop. At this point, I wonder if it makes sense to rewrite it in python. I don't know python, but not being able to tell bash something is an int seems to be limiting me

    Doug Whitfield at 2019-05-19T00:34:17Z

  • 2019-05-16T14:47:11Z via Web To: Public CC: Followers

    For anyone in the #Minneapolis #Minnesota area tomorrow (May 17), I've got two tickets with your name on it for the Minneapolis City SC match. Free parking. Game at 7pm.
  • 2019-05-14T17:59:37Z via Web To: Public CC: Followers

    Is it possible to install a yum repo as a dependency? My assumption is not for security reasons, but would be useful in many instances. #linux
  • 2019-05-14T14:59:06Z via Web To: Public CC: Followers

    Had thought we were getting close on this, but seems not as close as I had thought:

    Position Title: Technical Support Engineer #Linux #git
    Location: Minneapolis, MN
    Reports to: Director of Professional Services & Support
    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
    Essential Functions
    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution
    Required Education, Experience and Skills
    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with #Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill
  • 2019-05-08T18:40:36Z via Web To: Public CC: Followers

    If you happen to be in #minnesota and want to go to the Minneapolis City game Saturday, I have two extra tickets. Game is at Augsburg

    McClane, nukem likes this.

    McClane shared this.

  • 2019-05-07T18:56:07Z via Web To: Public CC: Followers

    This would be my bosses boss, I guess:

    Job Description
    Position Title: Sr. Director of Support
    Location: Minneapolis, MN
    Reports to: VP of Support and Services

    Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

    Perforce is seeking a Sr. Director of Support to join our Global Support Leadership Team, responsible for overall customer satisfaction and technical support effectiveness globally for several business lines. This senior leadership position will work closely with the VP of Support, the GMs of the respective business lines and with members from Sales, Sales Operations, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for driving the success of our organization, enabling global processes and methodologies to maximize results, improve metrics and ensure customer satisfaction.

    This critical position demands a leader capable of leading global teams through change, promoting a high performing culture with a customer-first approach. This leader will take point on future acquisitions, due diligence, onboarding and integration as the business continues to grow. The ideal candidate is expected to be self-motivated, proactive, results-oriented, with a proven record of 10+ years of support leadership experience.

    Lead global technical support teams responsible for providing world-class support to Perforce customers.
    Work with Support leadership to enhance process and procedure changes to drive customer satisfaction and team performance.
    Direct, lead and coach direct reports including Managers, Team Leads or other groups or individual contributors from either functional or Technical Support groups.
    Partner with GMs or other senior leadership across the business to create a support function that provides a competitive advantage.
    Lead customer and executive relationships, representing Perforce as appropriate at all times.
    Act as a point for customer escalations as required, communicating the status and resolution plan, internally and externally.
    Communicate effectively across multiple organizations to ensure teams are completely aligned to the objectives.
    Build strong inter-personal relationships with peers and other key stakeholders to deliver a smooth execution of common goal and/or business deliverable.
    Hire, develop, retain talent.
    Drive the success of Perforce’s Support offering(s), as well as future offerings that can be productized to drive a competitive advantage.
    Be the voice of the customer interfacing with our products and engineering organizations.

    Required Education, Experience and Skills

    Bachelor’s degree with 10+ years’ experience in a Technical Support leadership position.
    Outstanding customer service skills.
    Ability to understand customer needs.
    Ability to interact and communicate effectively with all levels of the organization.
    Thoughtful decision making skills.
    Results-driven, ability to motivate and inspire all levels of staff.
    Focused on quality, delivering excellent services to customers and other stakeholders.
    Strong analytics and problem-solving skills in a complex environment.
    Ability to drive results through virtual and/or cross-functional teams.
    Customer focused with the ability to balance customer benefits and business goals effectively.
    Ability to multi-task.
    Able to work well under pressure, manage multiple projects and prioritize accordingly.
    Capability to gain cooperation while driving accountability.
    Collaboration and the ability to work in a team.
    Excellent written and verbal communication skills.

    McClane likes this.

  • 2019-05-06T17:49:55Z via Web To: Public CC: Followers

    I have a customer who I can see in their #apache log that API calls are getting to the server. However, it doesn't appear things are getting back to the customer.

    Aside from tcpdump, is there a good tool for seeing what apache is sending out? Maybe there is a higher setting of apache logging?

    I am not an apache expert by any stretch.

    McClane shared this.

    I was finally able to convince them the issue was not with our product. Sadly, I wasn't able to provide much either other than "power cycle the router"

    Doug Whitfield at 2019-05-07T18:56:42Z

    McClane likes this.

  • 2019-04-30T21:42:55Z via Web To: Public CC: Followers

    If you use the #LibreOffice web stuff, does that run as www-data or whatever the web user is...or something else?
  • 2019-04-29T18:18:24Z via Web To: Public CC: Followers

    You know, I should really try to get NavierStokes running again after my project is done tomorrow.
  • 2019-04-26T17:28:42Z via Web To: Public CC: Followers

    Can anyone point me to the patch-level release notes for LibreOffice? So far, all I have been able to find is

    in they seem to link to lists of bugs fixed from any previous releases

    McClane at 2019-04-30T03:53:29Z

    Only the 6.0 series though. I ended up finding the release notes on rpmbone, I believe. If anybody finds this and needs the link, I can go find it.

    Doug Whitfield at 2019-04-30T13:17:02Z

  • 2019-04-26T13:45:42Z via Web To: Public CC: Followers

    Any suggestions on who to follow in the #music space?
  • 2019-04-24T15:33:06Z via Web To: Public CC: Followers

    Any podcast suggestions for things that focus on the music of #Kentucky, #NorthCarolina, #Minnesota, or #DMV?
    or any independent artist suggestions

    Doug Whitfield at 2019-04-24T16:20:43Z

  • 2019-04-24T11:38:42Z via Web To: Public CC: Followers

    Does anyone know anything about Plaid as an employer?
  • 2019-04-22T18:22:43Z via Web To: Public CC: Followers

    The error message has changed, which I guess is progress:

    root@dwhitfield-CentOS7-p4d-withgui:/opt/perforce/bin# cat notfromstartup.ckp.322 | ./ --insensive new.ckp
    Can't locate P4/ in @INC (@INC contains: /root/perl5/lib/perl5/5.16.3/x86_64-linux-thread-multi /root/perl5/lib/perl5/5.16.3 /root/perl5/lib/perl5/x86_64-linux-thread-multi /root/perl5/lib/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at ./ line 111.
    BEGIN failed--compilation aborted at ./ line 111.

    root@dwhitfield-CentOS7-p4d-withgui:/opt/perforce/bin# cat notfromstartup.ckp.322 | ./ --insensive new.ckp
    Can't locate P4/Journal/ in @INC (@INC contains: /root/perl5/lib/perl5/5.16.3/x86_64-linux-thread-multi /root/perl5/lib/perl5/5.16.3 /root/perl5/lib/perl5/x86_64-linux-thread-multi /root/perl5/lib/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /root/perl5/lib/perl5/x86_64-linux-thread-multi/P4/ line 774.
    Compilation failed in require at ./ line 111.
    BEGIN failed--compilation aborted at ./ line 111.