dw dw@datamost.com

Minneapolis, MN, USA

http://ccmusicawards.com http://blocsonic.com

  • 2019-04-22T18:22:43Z via datamost.com Web To: Public CC: Followers

    The error message has changed, which I guess is progress:

    root@dwhitfield-CentOS7-p4d-withgui:/opt/perforce/bin# cat notfromstartup.ckp.322 | ./encryptckp.pl --insensive new.ckp
    Can't locate P4/Journal.pm in @INC (@INC contains: /root/perl5/lib/perl5/5.16.3/x86_64-linux-thread-multi /root/perl5/lib/perl5/5.16.3 /root/perl5/lib/perl5/x86_64-linux-thread-multi /root/perl5/lib/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at ./encryptckp.pl line 111.
    BEGIN failed--compilation aborted at ./encryptckp.pl line 111.

    root@dwhitfield-CentOS7-p4d-withgui:/opt/perforce/bin# cat notfromstartup.ckp.322 | ./encryptckp.pl --insensive new.ckp
    Can't locate P4/Journal/Subs.pm in @INC (@INC contains: /root/perl5/lib/perl5/5.16.3/x86_64-linux-thread-multi /root/perl5/lib/perl5/5.16.3 /root/perl5/lib/perl5/x86_64-linux-thread-multi /root/perl5/lib/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /root/perl5/lib/perl5/x86_64-linux-thread-multi/P4/Journal.pm line 774.
    Compilation failed in require at ./encryptckp.pl line 111.
    BEGIN failed--compilation aborted at ./encryptckp.pl line 111.

  • 2019-04-22T17:32:56Z via datamost.com Web To: Public CC: Followers

    I have a perl module. It's not in cpan or a package. How do I install it?

    Clearly I'm a perl n00b.
  • 2019-04-17T13:17:08Z via datamost.com Web To: Public CC: Followers

    A friend and I are !cycling to St. Cloud from #Minneapolis#Minnesota and back some time during the Tour de France (~140 miles).

    We both work in IT, so we are calling it the Tour de Cloud.
    Get at me if you are interested.

    nukem likes this.

  • 2019-04-15T21:45:39Z via datamost.com Web To: Public CC: Followers

    Anybody here use the #perforce #Jenkins plugin? 

    If so, would be useful to comment on or vote for JENKINS-50298 if you hit this issue.

    nukem shared this.

    related generic #Jenkins question. Does it use a db for configs or write to a file? It seems like whatever is the case, that could be automated instead of using the GUI

    dw at 2019-04-15T21:52:48Z

    I know the jobs directory has individual configs, but I'm talking about plugin configs

    dw at 2019-04-16T14:01:36Z

  • 2019-04-12T14:29:39Z via datamost.com Web To: Public CC: Followers

    Sounds like an offer could go out as early as next week, so get stuff in ASAP if interested.

    I usually do this #jobpost in the morning...it's noon, so maybe slightly different.

    Position Title: Technical Support Engineer
    Location: #Minneapolis, #Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

  • 2019-04-11T19:12:25Z via datamost.com Web To: Public CC: Followers

    Anybody know anything about #TeamCity?

    dunno what that is

    McClane at 2019-04-13T04:30:31Z

  • 2019-04-11T14:38:10Z via datamost.com Web To: Public CC: Followers

    We've got the scoop on many of the stores which will be carrying our Record Store Day exclusive Chuck Mosley 7"!

    This by all means is NOT an exhaustive list, since many international stores will be ordering from secondary distributors… however, this list does have a few international stores listed among the many US and Canadian locations…

    Amoeba Music (@amoebamusic), San Francisco, Berkeley & LA
    Boo Boo Records (@booboorecords), San Luis Obispo, CA
    Rock & Soul (@djrockandsoul), New York City
    Dusty Groove (@dustygroove), Chicago
    Ear Candy, Missoula, Montana
    Grimey's Music (@Grimeys), East Nashville, Tennessee
    Homers Music (@HomersMusicNE), Omaha, Nebraska
    Independent Records (@IndyRecords), Colorado
    Indy CD And Vinyl (@indycdandvinyl), Indianapolis, Indiana
    Play De Record (@playderecord), Toronto, Ontario
    Rotate This (@RotateThisYYZ), Toronto, Ontario
    Schoolkids (@Schoolkids), Raleigh - Chapel Hill, NC
    Spinnaker Records, Cape Code, MA
    Streetlight Records (@streetlightsj), Santa Cruz, CA
    The Exclusive Company (@exclusiveco), Wisconsin
    Twist And Shout (@twistdenver), Denver, Colorado
    Bull Moose (@BullMoose, @BullMooseVinyl), Maine & New Hampshire
    Waterloo Records (@WaterlooRecords), Austin, Texas
    Better Days (@betterdayslou), Louisville, Kentucky
    Beat Street Records (@BEATSTREETrecs), Vancouver, British Columbia
    2nd Avenue Records, Portland, Oregon
    Park Ave CDs (@parkavecds), Orlando, Florida
    Dimple Records (@DimpleRecords), California
    Street Corner Music (@streetcornerCD), Oak Park, Michigan
    Music Millennium (@musicmillennium), Portland, Oregon
    Pure Pop (@purepopvt), Burlington Vermont
    Sonic Boom Records (@SonicBoomNation), Seattle, Washington
    Shake It Records (@shakeitrecords), Cincinnati, Ohio
    Rhino Records (@rhinoclaremont), Claremont, California
    Zia Records (@ZiaRecords), Arizona & Nevada
    Daddy Kool Records (@daddykool727), St Petersburg, Florida
    HHV Records (@hhvrecords), Berlin, Germany
    Criminal Records (@CriminalRecords), Atlanta, Georgia
    Angelo's CDs & More (@angeloscds), Colorado
    Magnolia Thunderpussy (@magthunderpussy), Columbus, OH
    Strictly Discs (@StrictlyDiscs), Madison, Wisconsin
    Siren Records (@sirenrecords), Doylestown, Pennsylvania
    Crooked Beat Records (@CrookedBeatDC), Alexandria, Virginia
    Hogwild Records (@hogwildrecords), San Antonio, Texas
    Electric Fetus (@efetusmpls), Minneapolis & Duluth, Minnesota
    Fingerprints Music (@FingerprintsLB), Long Beach, California
    Horizon Records (@horizonrecords), Greenville, South Carolina
    Monster Music (@monstermusicsc), Charleston, SC
    Silver Platters (@Silver_Platters), Washington
    Rainy Day Records (@rainydayolympia), Olympia, Washington
    Taz Records (@TazRecords), Halifax, Nova Scotia
    Salzer's Records (@SalzersRecords1), Ventura, California
    Guestroom Records (@Guestroom), Oklahoma City & Norman, Oklahoma
    The Attic, Pittsburgh, Pennsylvania
    In The Moment Records (@inthemomentLP), Brattleboro, Vermont
    Easy Street Records (@EasyStRecords), Seattle, Washington
    CD World, Eugene, Oregon
    Underground Sounds (@UGSoundsMI), Ann Arbor, Michigan
    The Record Jungle (@record_jungle), Montebello California
    Aux 33 Tours (@aux33tours), Montreal, Quebec
    Technique Records (@techniquerecs), Miami, Florida
    Culture Shock (@cultureshock_), Rockford, Illinois
    We Got The Beats (@wegotthebeats), Fort Lauderdale, Florida
    Rough Trade (@roughtrade, @RoughTradeNYC), NYC & UK
    Lunchbox Records (@lunchboxrecords), Charlotte, North Carolina
    T-Bones Records & Cafe (@tbonescafe), Hattiesburg, Mississippi
    Cactus Music (@cactus_music), Houston, Texas
    Sig's Lagoon (@sigslagoon), Houston, Texas
    Waiting Room Records (@Waitingroomrec), Normal, Illinois
    Record Breakers (@recordbrckrsCHI), Chicago, Illinois
    The Record Exchange (@recordexchange), Boise, Idaho
    Darkside Records (@darksiderecordz), Arlington, New York
    Omega Music (@omegamusicohio), Dayton, Ohio
    Josey Records (@joseyrecords), Dallas & Lubbock, Texas • Kansas City, Missouri • Tulsa, Oklahoma
    Plug Seven Records (@plug7records), Fitzroy, Australia
    Plaid Room Records (@plaidroom), Loveland, Ohio
    Port Of Sound Record (@portofsoundoc), Costa Mesa, California
    Culture Clash Records (@thecultureclash), Toledo, Ohio
    Down In The Valley (@DownNthevalley), Golden Valley, Minnesota
    1-2-3-4 Go! Records (@1234gorecords), Oakland, California
    Young Ones (@youngonesrecord), Kutztown, Pennsylvania
    Piranha Records (@piranharecords), Round Rock, Texas
    Hungry Ear (@hungryear), Honolulu, Hawaii
    Satellite Records (@satellitekzoo), Kalamazoo, Michigan
    Shuga Records (@Shuga_Records), Chicago, Illinois
    Creep Records The Store (@creeprecords), Philadelphia, Pennsylvania
    Found Sound, Ferndale, Michigan
    AFK Books & Records (@afkbooks), Virginia Beach, Virginia
    Vintage Vinyl Records (@vvinyl), Fords, New Jersey
    Revolver Records (@revolvrrecords), Buffalo, New York
    Econo Jam Records (@EconoJamRecords), Oakland, California
    Black Dots Records (@blackdotsbuffal), Buffalo, New York
    Folk Arts Rare Records, San Diego, California
    Songbyrd Record Cafe and Music House (@SongbyrdDC), Washington, DC
    Hi-Voltage Records (@hivoltagerecord), Tacoma, Washington
    Mills Record Company (@millsrecords), Kansas City, Missouri
    Siren Trading Company, Monterey, California
    Siren Records McHenry, McHenry, Illinois
    Singles Going Steady, Seattle, Washington
  • 2019-04-10T17:00:49Z via datamost.com Web To: Public CC: Followers

    I usually do this #jobpost in the morning...it's noon!

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    https://nu.federati.net/url/215306
    We are already doing in-person interviews, so if you're interested, get your application in ASAP.

    dw at 2019-04-11T21:16:40Z

  • 2019-04-09T20:52:37Z via datamost.com Web To: Public CC: Followers

    I usually do this #jobpost in the morning, so maybe I'll catch the afternoon crowd!

    Position Title: Technical Support Engineer
    Location: #Minneapolis, #Minnesota
    Reports to: Director of Professional Services & Support


    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

    Essential Functions

    Represent Perforce as the first point of contact for their technical support queries.
    Review scope of customer issue and determine best course for resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues expeditiously.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments.
    Reproduce issues by recreating problems in customer environments and experimenting to find a solution


    Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in #CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills.
    Ability to work in a team.
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly.
    Organized and dedicated.
    Good attention to detail.
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

    afternoon crowd? it's not like this is live tv XD

    nukem at 2019-04-09T21:53:49Z

  • 2019-04-01T18:23:59Z via datamost.com Web To: Public CC: Followers

    This is my team, so let me know if you have any questions!

    Position Title: Technical Support Engineer
    Location: #Minneapolis, !Minnesota
    Reports to: Director of Professional Services & Support
     

        The heart of a startup.
        The stability of an established company.
        Software that accelerates innovation at the world’s leading companies.

     
    Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.  

    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
     
    Essential Functions

        Represent Perforce as the first point of contact for their technical support queries.
        Review scope of customer issue and determine best course for resolution.
        Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
        Resolve customer issues expeditiously.
        Resolve database and performance issues.
        Research, document, and escalate cases according to procedure.
        Customer driven feedback to functional areas in order to influence process/product improvements.
        Author technical documents on common issues and solutions in order to build the knowledge base.
        Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
        Create and set up test environments.
        Reproduce issues by recreating problems in customer environments and experimenting to find a solution

     
    Required Education, Experience and Skills

        2 or more years’ experience providing technical support directly to enterprise customers.
        Bachelor’s Degree in #CS or similar.
        #Linux experience
        Basic networking experience
        Outstanding customer service skills
        Strong analytics and problem-solving skills.
        Ability to work in a team.
        Excellent written and verbal communication skills.
        Able to work well under pressure and prioritize accordingly.
        Organized and dedicated.
        Good attention to detail.
        Experience with Perforce, #Git, or other version control software is desirable.
        Desire to experiment and explore while seeking solutions to complex problems
        Strong debugging skill

    dw shared this.

  • 2019-04-01T15:41:22Z via datamost.com Web To: Public CC: Followers

    I'm selling my #Minneapols #minnesota Men's #FinalFour #basketball tickets if anyone is interested.

    $800/ticket (ticket covers three games)

    dw shared this.

    Championship game tickets still available

    dw at 2019-04-08T14:51:13Z

  • 2019-03-25T14:45:43Z via datamost.com Web To: Public CC: Followers

    #jobposting


    My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.

    A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/

    We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.

    We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.

    Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful

    Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.

    if it wasn't so far away ..


    have worked with linux, windows, freebsd and quite a few others over the years going right back to msdos and Berkeley Unix in the 80s... not a lot of Mac experience but do know theres a fair bit of bsd in any MacOS from this millenium and that they have a shell prompt .. guessing an apache install on a Mac isn't so different to one on freebsd or linux...


    cross platform enough?


    and re apache have worked with configs (and nginx and lighthttp)


    can write scripts (thats what I mostly did at my last job)

    mosttly worked with php and perl (have also worked with javascript and dabbled in python a bit - and c a fair bit and not afraid to loarn others .. electronics background so i don't fear going right down to assembler if needed - dabbled in that too years ago too 8086 and 6502 :-) )


    so guessing probably "technical" enough?


    and can work with and build api's whether json, soap or anything else

    (did a fair bit of b2b api work at my last job)



    but Im, far away here in AU


    and don't have so much experience with version control apart from basic use of git at my last job

    (could of course learn though)



    ok sure my last job (at an isp - for nearly 20 years) was mostly writing code and not support as such I;m not afraid to do support work ... before that I did general pc support work at unsw - probably also relevant to mention given that it was a support role.



    so guessing yes I am probably capable of doing this kind of work but as I said I'm far away on the other side of the planet :(

    Michael at 2019-04-02T16:03:58Z

  • 2019-03-22T19:04:15Z via datamost.com Web To: Public CC: Followers

    I have been told a public listing might go up as early as today.

    I have also been told that once-a-day announcements are not annoying. Let me know if you feel that's too frequent and I can back off!

    My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.

    A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/

    We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.

    We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.

    Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful

    Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.

    McClane likes this.

    McClane shared this.

    forgot to change that group to a tag, but I probably wasn't going to get any hits anyway.

    dw at 2019-03-22T19:05:35Z

  • 2019-03-20T17:29:50Z via datamost.com Web To: Public CC: Followers

    I have been told that once-a-day announcements are not annoying, so...

    My team in Minneapolis #Minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.

    We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.

    We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.

    Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful

    Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit. 

    Being in our Minneapolis office is 100% a requirement. I don't make the rules, because that's a stupid one.
  • 2019-03-19T20:30:22Z via datamost.com Web To: Public CC: Followers

    My team in #Minneapolis #Minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.

    #git #jenkins #vcs #linux
  • 2019-03-11T19:14:41Z via datamost.com Web To: Public CC: Followers

    srcn, McClane shared this.

  • 2019-03-07T16:26:48Z via datamost.com Web To: Public CC: Followers

    ot my team, but might be of interest to people:Position Title: Technical Support Engineer - Helix QAC
    Location: Walton On Thames
    Reports to: Senior Technical Support Manager
    Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.Role Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales and Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely assistance for Perforce’s Helix QAC software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
    Essential Functions
    · Represent Perforce as the first point of contact for their technical support queries.
    · Review scope of customer issue and determine best course for resolution.
    · Develop and maintain technical expertise in all areas of product functionality and utilize it effectively to help customers.
    · Demonstrate product features and investigate customer issues remotely
    · Research, document, and escalate cases according to #IOS9001 process.
    · Resolve customer issues expeditiously.
    · Stay in regular contact with key named accounts to ensure they are getting the most out of their investment in Perforce
    · Customer driven feedback to product management in order to influence process/product improvements.
    · Author technical documents on common issues and solutions in order to build the knowledge base.
    · Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    · Create and set up test environments.
    Required Education, Experience and Skills
    · Experience of providing direct customer support
    · Educated to degree level or equivalent in scientific field
    · Outstanding customer service skills.
    · Strong analytics and problem solving skills.
    · Ability to work in a team.
    · Excellent presentation, written and verbal communication skills.
    · Organized and dedicated.
    · Good attention to detail.
    CompetenciesAble to understand the software development lifecycle
    · Experience of #Windows and #Linux platforms in order to respond to customer queries
    · Experience in #C and/or #C++ in order to better understand the customer’s environment
    · Able to work well under pressure and prioritize accordingly
    this should have said "not on my team..."

    dw at 2019-03-19T20:30:10Z

  • 2019-03-05T22:26:18Z via datamost.com Web To: Public CC: Followers

    Is there a tool that will look at an strace and tell you if all the file handles got closed? #Linux

    McClane shared this.

  • 2019-03-04T21:47:31Z via datamost.com Web To: Public CC: Followers

    My understanding is we are getting close on this one, so if you are interested, let me know ASAP:


    Position Title: Technical Support Engineer
    Location: #Sydney, #Australia, #NSW
    Reports to: Director of Support (aka my boss)
     

     
    Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.  

    Position Summary
    Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. 
     
    Essential Functions

        Represent Perforce as the first point of contact for their technical support queries.
        Review scope of customer issue and determine best course for resolution.
        Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
        Resolve customer issues expeditiously.
        Resolve database and performance issues.
        Research, document, and escalate cases according to procedure.
        Customer driven feedback to functional areas in order to influence process/product improvements.
        Author technical documents on common issues and solutions in order to build the knowledge base.
        Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
        Create and set up test environments.

    Required Education, Experience and Skills

        2 or more years’ experience providing support directly to enterprise customers.
        Technical or Bachelor’s Degree in IT, CS or similar.
        #Linux experience
        Basic networking experience
        Outstanding customer service skills.
        Strong analytics and problem solving skills.
        Ability to work in a team.
        Excellent written and verbal communication skills.
        Able to work well under pressure and prioritize accordingly.
        Organized and dedicated.
        Good attention to detail.
        Experience with !Perforce, #Git, or other version control software is desirable
  • 2019-03-04T16:01:37Z via datamost.com Web To: Public CC: Followers

    Does auditd use inotify? #linux