Excited to be adding to our team!
Perforce is seeking an Open Source Software (OSS) Support Engineer to join the OpenLogic team. The ideal candidate is expected to be self-motivated, proactive, and results oriented. Our engineers are responsible for facilitating frequent and timely customer interactions via e-mail, web portal, phone, and video conferences. The OSS Support team is the tip of the spear for OpenLogic’s customers, so all candidates must possess excellent written and verbal English communication skills. They also work closely with members of our internal Sales and Professional Services, so we require a team player with a positive attitude and a willingness to listen, learn, and share knowledge. At OpenLogic we do open source right, and our people make it happen. If your skills meet any of the specs below, now is the time to apply to be a part of our passionate team.
Job Responsibilities:
Interact with end users on technical problems.
Tiers 1, 2 and 3 support for open source products.
Drive resolution to problems, which include:
#Opensource software issues
Questions around #opensourcesoftware usage
Questions around use and best practices
Review customer architecture and design implementations
Research, understand, and advocate open source software
Interact with various open source communities
Serve in case assignment rotation
Share knowledge via blogs, brown-bags, and conference session
Competencies:
Strong #Linux background required
Some programming experience required Understanding of networks and networking protocols
Experience with virtualization and containerization at scale
Database administration experience very desirable
Experience working in production environments, especially enterprise/carrier environments
Understanding of #DevOps and automation concepts
Strong troubleshooting and problem solving abilities
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems
Proven track record of acquiring strong proficiency in new technologies quickly
Good communication skills and strong customer service orientation.
Ability to work in a 24/7, 365 day a year Support Organization, and be on rotation for critical customer issues during off business hours.
Experience:
Minimum of 3 years of software development and design or systems administration or level 3-4 technical support experience
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)
Minimum 3 years implementation and troubleshooting experience in Linux, #Java, #Kubernetes, and/or #Hadoop
Preference given to candidates with implementation and troubleshooting experience on other broadly adopted open source technologies (e.g. #Kafka, #Spark, #Solr, #ActiveMQ, #RabbitMQ, #Artemis, #Tomcat, #Wildfly, #CentOS, #DockerCE, #InfluxDB, #Cassandra, etc)
Experience working with a geographically dispersed virtual team.
Perforce is seeking an Open Source Software (OSS) Support Engineer to join the OpenLogic team. The ideal candidate is expected to be self-motivated, proactive, and results oriented. Our engineers are responsible for facilitating frequent and timely customer interactions via e-mail, web portal, phone, and video conferences. The OSS Support team is the tip of the spear for OpenLogic’s customers, so all candidates must possess excellent written and verbal English communication skills. They also work closely with members of our internal Sales and Professional Services, so we require a team player with a positive attitude and a willingness to listen, learn, and share knowledge. At OpenLogic we do open source right, and our people make it happen. If your skills meet any of the specs below, now is the time to apply to be a part of our passionate team.
Job Responsibilities:
Interact with end users on technical problems.
Tiers 1, 2 and 3 support for open source products.
Drive resolution to problems, which include:
#Opensource software issues
Questions around #opensourcesoftware usage
Questions around use and best practices
Review customer architecture and design implementations
Research, understand, and advocate open source software
Interact with various open source communities
Serve in case assignment rotation
Share knowledge via blogs, brown-bags, and conference session
Competencies:
Strong #Linux background required
Some programming experience required Understanding of networks and networking protocols
Experience with virtualization and containerization at scale
Database administration experience very desirable
Experience working in production environments, especially enterprise/carrier environments
Understanding of #DevOps and automation concepts
Strong troubleshooting and problem solving abilities
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems
Proven track record of acquiring strong proficiency in new technologies quickly
Good communication skills and strong customer service orientation.
Ability to work in a 24/7, 365 day a year Support Organization, and be on rotation for critical customer issues during off business hours.
Experience:
Minimum of 3 years of software development and design or systems administration or level 3-4 technical support experience
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)
Minimum 3 years implementation and troubleshooting experience in Linux, #Java, #Kubernetes, and/or #Hadoop
Preference given to candidates with implementation and troubleshooting experience on other broadly adopted open source technologies (e.g. #Kafka, #Spark, #Solr, #ActiveMQ, #RabbitMQ, #Artemis, #Tomcat, #Wildfly, #CentOS, #DockerCE, #InfluxDB, #Cassandra, etc)
Experience working with a geographically dispersed virtual team.
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