My team (current, not the one I am moving to) is looking for someone in #Sydney, #Australia. Location is non-negotiable.

Requirements:

Bachelor’s Degree in Computer Science or similar or relevant work experience

2 or more years’ experience providing technical support directly to enterprise customers

Knowledge of C/C++ and #Java and experience with #PHP/MySQL

Knowledge of #Unix & #Linux

Basic networking experience

Experience with Perforce, #Git, or other version control software is desirable

Experience in customer support or customer-facing role

Strong analytics and problem-solving skills

Strong debugging skills

Ability to work in a team environment and contribute ideas and improvements

Able to work well under pressure and prioritize accordingly

Responsibilities:

Represent Perforce as the first point of contact for customer’s technical requests.

Review and research customer issues to determine and provide the best resolution.

Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.

Resolve database and performance issues.

Research, document, and escalate cases according to procedure.

Provide customer driven feedback to functional areas in order to influence process/product improvements.

Author technical documents on common issues and solutions in order to build the knowledge base.

Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.

Create and set up test environments to reproduce and resolve customer issues.

Recreate customer environments to reproduce issues and experiment with possible solutions.

Please pass this along to anyone you think might be interested!