Doug Whitfield

Doug Whitfield at

This is open either here on in #Alameda, #California. This is the team I work on, so let me know if you have questions.

Essential Functions

    Represent Perforce as the first point of contact for customer’s technical requests.
    Review and research customer issues to determine and provide the best resolution.
    Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    Resolve customer issues efficiently and effectively.
    Resolve database and performance issues.
    Research, document, and escalate cases according to procedure.
    Provide customer driven feedback to functional areas in order to influence process/product improvements.
    Author technical documents on common issues and solutions in order to build the knowledge base.
    Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
    Create and set up test environments to reproduce and resolve customer issues
    Recreate customer environments to reproduce issues and experiment with possible solutions

 
Required Education, Experience and Skills

    2 or more years’ experience providing technical support directly to enterprise customers.
    Bachelor’s Degree in CS or similar.
    #Linux experience
    Basic networking experience
    Outstanding customer service skills
    Strong analytics and problem-solving skills
    Ability to work in a team environment and contribute ideas and improvements
    Excellent written and verbal communication skills.
    Able to work well under pressure and prioritize accordingly
    Organized and dedicated
    Good attention to detail
    Experience with Perforce, #Git, or other version control software is desirable.
    Desire to experiment and explore while seeking solutions to complex problems
    Strong debugging skill

Doug Whitfield shared this.

Here is #Minneapolis #Minnesota

Doug Whitfield at 2019-08-26T01:00:46Z