Doug Whitfield

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Role: Big Data Solutions Architect (#JanusGraph)
Location:  Minneapolis, MN, Burlington, MA, Louisville, CO, Alameda, CA or Remote for the Candidate
Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.
Position Summary:
Perforce is seeking an Open Source Software Support Engineer (with JanusGraph experience) to join our OpenLogic team, responsible for providing support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues.
This critical position demands a systems engineer with strong networking skills and some programming capabilities. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions related to open source software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
OpenLogic provides enterprise services for hundreds of open source projects, including #OpenJDK, #Kubernetes, #CentOS, and #MariaDB. With OpenLogic, teams boost efficiency and reduce risk.
Responsibilities:
    Interact with end users on technical problems
    Tier 1, 2 and 3 support for open source products
    Drive resolution of those problems, which include:
        Open source software issues
        Questions around open source software usage
        Questions around use and best practices
    Review of the architecture and design where software is implemented
    Conduct professional services and training engagements
    Research, understand, and advocate open source software
    Interact with various open source communities
    Drive early resolution of issues
    Be a part of the on-call rotation
    Present knowledge via articles, blogs, and conference presentations
Requirements:
    Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience
    At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)
    Minimum 1 year implementation and troubleshooting experience on JanusGraph
    10+ years of hands on experience working with database technologies
        Strong RHEL/CentOS background required
        #Debian/#Ubuntu, #SUSE/#openSUSE/#SLES, other distro background a bonus
        C, shell scripting, Python, etc
        Linux distro package building a plus (rpm, deb, ipkg, etc)
        Virtual Machine experience with qemu/kvm, Azure, AWS, VirtualBox, Vagrant
        Database administration (not just db "power user") experience very desirable; postgresql/mysql/mariadb experience preferred
        Experience working in production environments, especially enterprise/carrier environments
    General experience a plus such as:
        radius/Kerberos
        ldap
        ipa/idm
        monitoring
        vpn
        containers
        centralized systems management
        automation (#ansible, #chef, #puppet, etc)
        version control (git, etc)
        security hardening (CIS, STIGS, PCI-DSS, etc)
    Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
    Configured, installed, and maintained big data/nosql clusters at scale in a production environment
    Experience tuning no sql/big data clusters for reliability and speed
    Minimum 3 years implementation and troubleshooting experience on a combination of SQL and NoSQL databases (i.e. Oracle, #MySQL, #Postgres, #MariaDB, #MongoDB, Cassandra, Hadoop, etc.)
    Preference given to candidates with implementation and troubleshooting experience on one or more of the following: ActiveMQ, CentOS, Apache Tomcat, #PostgreSQL, Apache HTTP Server (httpd), Java Development Kit (#JDK), #Wildfly Application Server, Jenkins CI, Apache Kafka, Apache Cassandra, #ApacheSolr, #Couchbase, Docker CE, ElasticSearch, Kubernetes, #MongoDB, #Redis, #WSO2, Apache Nifi, #Kubespray, #Minio, #Foreman, Kiali, Terragrunt, #OpenLiberty, or #Kong

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