This is my team, but not my office. #VCS
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join
our Global Support Team, liaising with members from Sales, Professional
Services and, Development to assist in resolving a wide variety of
customer issues. You would be responsible for ensuring the success of
our customers by effectively providing dependable and timely resolution
to Perforce's Helix Core software. The ideal candidate is expected to be
self-motivated, proactive, results-oriented and able to provide a high
level of customer satisfaction through the delivery of world-class
technical support services. One of the positions needs to be able to
speak fluent German.
Essential Functions
- Represent Perforce as the first point of contact for their technical support queries.
- Review scope of customer issue and determine best course for resolution.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
- Resolve customer issues expeditiously.
- Resolve database and performance issues.
- Research, document, and escalate cases according to procedure.
- Customer driven feedback to functional areas in order to influence process/product improvements.
- Author technical documents on common issues and solutions in order to build the knowledge base.
- Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
- Create and set up test environments.
Required Education, Experience and Skills
- 2 or more years’ experience providing support directly to enterprise customers.
- Technical or Bachelor’s Degree in #IT, #CS or similar.
- #Linux experience
- Basic #networking experience
- Outstanding customer service skills.
- Strong analytics and problem solving skills.
- Ability to work in a team.
- Excellent written and verbal communication skills.
- Able to work well under pressure and prioritize accordingly.
- Organized and dedicated.
- Good attention to detail.
- Experience with #Perforce, #Git, or other version control software is desirable.
Doug Whitfield shared this.
They took off the German-requirement
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