Had thought we were getting close on this, but seems not as close as I had thought:

Position Title: Technical Support Engineer #Linux #git

Location: Minneapolis, MN

Reports to: Director of Professional Services & Support

 

Position Summary

Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

 

Essential Functions

Represent Perforce as the first point of contact for their technical support queries.

Review scope of customer issue and determine best course for resolution.

Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.

Resolve customer issues expeditiously.

Resolve database and performance issues.

Research, document, and escalate cases according to procedure.

Customer driven feedback to functional areas in order to influence process/product improvements.

Author technical documents on common issues and solutions in order to build the knowledge base.

Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.

Create and set up test environments.

Reproduce issues by recreating problems in customer environments and experimenting to find a solution

 

Required Education, Experience and Skills

2 or more years’ experience providing technical support directly to enterprise customers.

Bachelor’s Degree in CS or similar.

#Linux experience

Basic networking experience

Outstanding customer service skills

Strong analytics and problem-solving skills.

Ability to work in a team.

Excellent written and verbal communication skills.

Able to work well under pressure and prioritize accordingly.

Organized and dedicated.

Good attention to detail.

Experience with #Perforce, #Git, or other version control software is desirable.

Desire to experiment and explore while seeking solutions to complex problems

Strong debugging skill