Doug Whitfield

Doug Whitfield at

ot my team, but might be of interest to people:Position Title: Technical Support Engineer - Helix QAC
Location: Walton On Thames
Reports to: Senior Technical Support Manager
Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.Role Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales and Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely assistance for Perforce’s Helix QAC software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
· Represent Perforce as the first point of contact for their technical support queries.
· Review scope of customer issue and determine best course for resolution.
· Develop and maintain technical expertise in all areas of product functionality and utilize it effectively to help customers.
· Demonstrate product features and investigate customer issues remotely
· Research, document, and escalate cases according to #IOS9001 process.
· Resolve customer issues expeditiously.
· Stay in regular contact with key named accounts to ensure they are getting the most out of their investment in Perforce
· Customer driven feedback to product management in order to influence process/product improvements.
· Author technical documents on common issues and solutions in order to build the knowledge base.
· Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
· Create and set up test environments.
Required Education, Experience and Skills
· Experience of providing direct customer support
· Educated to degree level or equivalent in scientific field
· Outstanding customer service skills.
· Strong analytics and problem solving skills.
· Ability to work in a team.
· Excellent presentation, written and verbal communication skills.
· Organized and dedicated.
· Good attention to detail.
CompetenciesAble to understand the software development lifecycle
· Experience of #Windows and #Linux platforms in order to respond to customer queries
· Experience in #C and/or #C++ in order to better understand the customer’s environment
· Able to work well under pressure and prioritize accordingly
this should have said "not on my team..."

Doug Whitfield at 2019-03-19T20:30:10Z