- Interact with end users on technical problems.
- Tier 1, 2 and 3 support for CentOS and related open source products.
- Drive resolution of those problems, which include:
- Open source software issues.
- Questions around open source software usage.
- Questions around use and best practices.
- Review of the architecture and design where software is implemented.
- Conduct professional services and training engagements.
- Research, understand, and advocate open source software.
- Interact with various open source communities.
- Drive early resolution of issues.
- Be a part of the on-call rotation.
- Present knowledge via articles, blogs, and conference presentations.
- May require 15% travel while completing on-site consulting.