This is open either here on in #Alameda, #California. This is the team I work on, so let me know if you have questions.

Essential Functions

Represent Perforce as the first point of contact for customer’s technical requests.

Review and research customer issues to determine and provide the best resolution.

Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.

Resolve customer issues efficiently and effectively.

Resolve database and performance issues.

Research, document, and escalate cases according to procedure.

Provide customer driven feedback to functional areas in order to influence process/product improvements.

Author technical documents on common issues and solutions in order to build the knowledge base.

Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.

Create and set up test environments to reproduce and resolve customer issues

Recreate customer environments to reproduce issues and experiment with possible solutions

Required Education, Experience and Skills

2 or more years’ experience providing technical support directly to enterprise customers.

Bachelor’s Degree in CS or similar.

#Linux experience

Basic networking experience

Outstanding customer service skills

Strong analytics and problem-solving skills

Ability to work in a team environment and contribute ideas and improvements

Excellent written and verbal communication skills.

Able to work well under pressure and prioritize accordingly

Organized and dedicated

Good attention to detail

Experience with Perforce, #Git, or other version control software is desirable.

Desire to experiment and explore while seeking solutions to complex problems

Strong debugging skill